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The biggest mistake is treating the portal as a passive calendar rather than an active upsell engine. Salons that fail to show service dependencies — like suggesting a skin care consultation before a bridal facial — miss up to 30% of potential add-on revenue because clients simply do not know what else is available.
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Yes, if you perform a full backup of your legacy system and do a test import with a sample of 50 client records before the actual migration — checking for missing fields or formatting errors.
Run both systems in parallel for the first 24 hours — new bookings go into the new platform while the old system remains read-only for history, with a simple manual sync process for any walk-ins.
Client allergy notes and product preferences — especially for bridal or bridal party packages — which many legacy systems store in free-text fields that new platforms may not automatically map to allergy or preference tags.
They can learn core booking and checkout functions if you hold a mandatory 2-hour walkthrough on day one and provide a one-page cheat sheet — but full feature adoption like automation triggers will take weeks.
You should prioritize offline functionality, real-time inventory sync, and accurate commission calculations. The POS must handle multiple payment types and tax structures common in your area, otherwise it's just trouble.
Not always. Many buyers face data loss or formatting issues that nobody warned them about. You should ask the vendor for a sample data migration test and a clear timeline before committing to the purchase, just to be safe.
Look for tools that allow you to segment clients by service history, visit frequency, and spending habits. A basic blast email list is not effective marketing, and you'll waste money sending to people who don't care.
Common hidden costs include SMS credits, API integration fees, extra user licenses, and charges for premium support. Always ask for a full pricing sheet before signing a contract, and read it carefully for any surprises.
It is a system that updates stock levels instantly after every sale or service, so you always know exactly how many luxury products you have available without manual counting — no more wondering if that last bottle of serum is actually there or not.
Yes, it helps track expiry dates and flags products that need to be used soon, reducing waste from premium items like serums or masks that spoil faster, which honestly saves you from those "oh no, this is expired" moments during a service.
No, even small salons and independent beauty businesses benefit greatly because it prevents over-ordering and ensures you never disappoint a loyal client with stockouts; honestly, it's the small shops that need it most because every client matters.